Frequently Asked About Your Data
We ask for your name, email, phone number, date of birth and banking details — your DANA, OVO, GoPay, QRIS or bank account number. This information is used only to process your deposits and withdrawals, verify your identity and communicate about your account. We do not collect data you don't provide directly.
Yes. Open your account settings on the desktop or mobile app to view your linked payment methods, email, phone and profile details. To request a full data export, contact our live chat or email support — we'll verify your identity and send you a complete record within ten business days.
Active transaction records are kept for as long as your account is open. After you close your account, we retain records for the period required by local tax and accounting law, typically two to three years, then securely delete them. Depends on local law.
Your DANA, OVO, GoPay, QRIS or bank details are shared only with the payment processor needed to complete your deposit or withdrawal. These partners have their own privacy agreements. We never sell your personal data to advertisers, data brokers or other third parties.
Your account and personal data remain in our system. If your account is inactive for an extended period, we may send you an email to check if you want to keep it open. You can close your account and request data deletion at any time through support, subject to any pending withdrawals or account disputes.
All payment credentials are encrypted using bank-level security protocols. We never store your full payment credentials on our servers — deposits and withdrawals are processed directly between you and your payment provider. Your login password is also encrypted and known only to you.
Yes. You can update your email, phone number and account profile details directly in your account settings. To request deletion of your personal data where it does not conflict with legal retention rules, contact our support team — they will verify your identity and process your request within ten business days.
