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Our Terms Shape How Your Account Works

When you open an account with osg88, you're agreeing to the terms that keep your wallet, deposits and withdrawals secure.

Account creation and verificationPayment and withdrawal rulesProhibited conduct and account suspension
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osg88 Our Terms Shape How Your Account Works
REACH OUR TEAM

Get Help With Your Account or Terms Questions

Our support team is ready to clarify any part of these terms or help you with your account. You can reach us through live chat during operating hours, email us with formal requests, or send a message through our in-app support channel. We respond to account-related questions within one business day.

Team online

Live Chat Support

Open the chat bubble in your account lobby. Our team responds in real time during operating hours. Best for quick questions about account access or deposit holds.

Email Support

Send formal requests or documentation to our support email. Use this channel for withdrawal disputes, data requests, or account closure. Responses within one business day.

In-App Messaging

Access the help section in your account settings and send a message. Ideal for policy clarifications or issues with payment verification. We check messages daily.

DATA AND SECURITY

How We Protect Your Information

Your data security is central to our terms. We encrypt all communication between your device and our servers. Account passwords are hashed and never stored in plain text.

Encryption and Storage

All deposits, withdrawals and account data travel over encrypted HTTPS connections. Payment tokens are stored separately from your identity. We audit access logs monthly to catch unauthorized activity early.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways. We never see your payment credentials. Each withdrawal is verified against your registered identity before processing.

Account Access

Your login is protected by password and optional two-factor authentication. We log every sign-in to your account. If you notice unusual activity, contact our support team immediately to lock your account.

Data Requests and Deletion

You can request a download of all your personal data within 30 days. Account closure removes your active account; we retain records only as long as local law requires. Submit requests through your support channel.

Dispute Resolution

If you dispute a charge or withdrawal, contact our support team with details. We investigate within five business days. If unresolved, disputes go to your payment provider for further review.

Policy Changes

We notify you of material changes to these terms via email at least 14 days before they take effect. You can accept or close your account. Continued use after the notice date means you accept the new terms.

Terms and Conditions Questions

Below are the questions we hear most often about our terms. If your question isn't answered here, our support team in Semarang and across Indonesia is ready to help.

If we detect a breach—fraud, unlawful activity, or account misuse—we may suspend your account immediately and forfeit any balance. We'll notify you of the reason and give you one chance to respond. Serious violations result in permanent closure. Minor infractions may result in a warning or temporary restriction.

Yes. If you haven't made a deposit, you can close your account anytime through settings. If you've deposited funds, you may withdraw them first, then close your account. Account closure is final; your balance is transferred to your linked payment method within the standard withdrawal window.

We retain account records and transaction history for the period required by local law in your region, typically 5–7 years for compliance and dispute purposes. Personal details like your name and email are deleted after the retention period unless local law permits extension. You can request early deletion for certain data.

Deposits via these local methods must come from an account registered in your name. We verify each deposit against your account details. Funds typically appear in your osg88 wallet within one minute. Rejected or reversed deposits are refunded to your payment account within 24 hours.

You are responsible for keeping your password secure. If someone else accesses your account using your credentials and we find no evidence of our security breach, you are liable for those transactions. Report unauthorized access immediately to our support team so we can freeze your account and investigate.

We can update our terms, but we'll email you at least 14 days before changes take effect. Material changes like new fees or policy shifts require your acceptance. If you don't accept, you can close your account and withdraw your balance. Continued play after the notice date means you accept the updated terms.

Our terms are governed by the laws of the jurisdiction where osg88 operates, subject to local law where your account is registered. Disputes are resolved through our support process first. If unresolved, eligible disputes proceed to local mediation or arbitration depending on local law in your region where local law permits.

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